Frequently Asked Questions

From finding your fit to caring for your favourite piece, here are the essentials for shopping MZNI.

What is MZNI?

MZNI is a clothing label inspired by Mediterranean living, expressive prints and everyday confidence. Explore the current collection to discover our latest pieces.

How do I choose the right size?

Check the size guide and fit information on the product page before ordering. Compare the measurements with a similar garment you already own and enjoy wearing. If you are unsure, email us with the product name and the size you are considering.

Which materials are used?

Fabric composition and product details vary by item. Refer to the individual product description for the information specific to your chosen piece. Contact us before ordering if a detail you need is missing.

How should I care for my clothing?

Always follow the care label inside your garment. For printed pieces, turn the garment inside out before washing and avoid ironing directly over the print. Follow the label for washing temperature and drying instructions.

Where do you deliver, and how long does shipping take?

Available delivery destinations and shipping options are shown at checkout. Timing can vary by item and destination. See our Shipping & Returns page for the current delivery information, or contact us before ordering if you need an item by a specific date.

How can I track my order?

When tracking is available, shipment details are sent after dispatch. Allow time for the carrier to register the parcel. If you need help locating your order, email us with your order number and the email address used at checkout.

Can I return or exchange an item?

Please review our return conditions before placing your order. To request a return or ask about a different size, email us with your order number and the item details. Please wait for return instructions before sending anything back.

What if my item arrives damaged or incorrect?

Email us with your order number and clear photos of the item and packaging so we can investigate and help resolve the issue.

How can I contact MZNI?

Email mail@mzniworld.com. For order enquiries, include your order number and the email address used at checkout.